Client Care Plan
CLOUD 9’S
Client Care Plan
is designed to detect, diagnose, and oftentimes resolve problems without the need for an on-site service call. It makes use of diagnostic and troubleshooting tools that alert our service team when a problem occurs. It is a proactive approach to service that not only maximizes network uptime but protects your investment by ensuring your system is properly maintained to perform at its optimal level.
Silver
- Access to 24/7 text support line
Gold (Best Value)
- Access to 24/7 text support line
- Remote troubleshooting
- Quarterly updates and system checks
- TV/Internet authorization
- 10% discount on all new equipment purchases
Platinum
- Access to 24/7 text support line
- Remote troubleshooting
- Quarterly updates and system checks
- Technician visits to support existing equipment
- TV/Internet authorization
- Preventative maintenance
- 10% discount on all new equipment purchases
- Custom system check scheduling
System
AUTOMATION/ CONTROL
AUDIO/VIDEO
NETWORKING
LIGHTING
Lighting control processors, dimmers, switches, fixtures, keypads, RF repeaters and other required accessory hardware along with programming configuration.
Programming configuration for automation and control integration.
SHADING
Programming configuration for automation and control integration.
CAMERAS
Programming configuration for automation and control integration.
SECURITY
CLIMATE
Programming configuration for automation and control integration.
POOL/SPA
GATES/DOORS
Programming configuration for automation and control integration.
PHONES
If the system does not have the required network monitoring and/or rebootable power equipment, Cloud 9 will provide a proposal based on necessary labor and materials to build this into your system. If Cloud 9 does not have documentation of your network and/or rebootable power equipment, we will charge an hourly rate for creating documentation.
If the technician discovers or determines that there are current or potential problems with the covered equipment, Cloud 9 will prepare a written work order requesting that the client authorize all necessary labor, materials and replacement parts. The work order will reflect all such time and materials necessary to perform the work based on the current hourly labor rate.
*Cloud 9 will assess the systems in the home to determine the systems and components that will be included or excluded from the plan.
